Patient Experience Manager 1
About The Position
Sodexo is seeking an Environmental Services / Patient Experience Manager for a 250-bed healthcare account, Jefferson Washington Township Hospital, located in Turnersville, N.J. This manager will have direct oversight of our Patient Experience Program serving as a working manager providing patient /family member interviews, serving as a liaison coordinating requests from patients to enhance their patient experience, conducts routine inspections to ensure cleaning excellence, observes safety guidelines and coordinates education to our EVS employees in the field to deliver excellent customer service. This is a first shift position that does cover weekends and holidays on rotating basis. This Manager will be part of our Sodexo Healthcare Environmental Services/Housekeeping team working to direct housekeeping operations at our location, partnering to deliver innovative solutions. Our team has the responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. At Sodexo Healthcare, patients are the heart of everything we do. Our ability to create a clean, healthy and comfortable environment for hospitals is key to the full patient experience. Sodexo offers a range of services to healthcare facilities, including food, nutrition, environmental, facilities management, healthcare technology management, retail, and patient experience services. Employees at our healthcare sites play a crucial role in enhancing patient experience and well-being.
Requirements
- Experience leading, training and managing a team
- Customer service and/or guest satisfaction in a healthcare or hospitality setting
- Strong leadership skills
- Ability to work independently to drive program
- Monitor compliance and reach project target dates of completion
- Experience effectively managing projects within agreed upon timelines
- Results and safety driven
- Proficient with computers and other technology
- Associate's Degree or equivalent experience
- 2 years minimum management experience
- 1 year minimum functional experience in Service Recovery role at large hospitality or hospital environment
Nice To Haves
- Exceptional customer service skills
- Great employee relations
- Knowledge of patient interviewing, black light and quality assurance inspections
Responsibilities
- Driving client and patient satisfaction scores
- Provide a clean and safe environment for patients, visitors and staff
- Works closely with the Infectious Control department
- Lead teams and departmental projects and initiatives
- Effectively manage the Unit Operating System
- Support a diverse and inclusive workforce
- Provide patient /family member interviews
- Serve as a liaison coordinating requests from patients to enhance their patient experience
- Conducts routine inspections to ensure cleaning excellence
- Observe safety guidelines
- Coordinate education to our EVS employees in the field to deliver excellent customer service
Benefits
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
