Patient Experience Manager 1
Sodexo•Newark, DE
•Onsite
About The Position
Sodexo is seeking an experienced Patient Experience Manager 1 to lead daily operations for their food team at Christiana Hospital in Newark, DE. Christiana Hospital is a 1000 licensed bed acute care Level 1 Trauma Center and a regional leader in advanced medical treatments and patient-centered care. This role is crucial in driving patient satisfaction within a large healthcare organization.
Requirements
- Minimum Education Requirement - Associate's Degree or equivalent experience
- Minimum Management Experience - 2 years
- Minimum Functional Experience – 1 year experience in Service Recovery role at large hospitality or hospital environment
- Demonstrate excellent communication and customer service skills
Responsibilities
- Lead daily operations for the food team.
- Drive patient satisfaction.
- Conduct patient rounding.
- Perform quality assurance activities.
- Develop and manage hosts/hostesses.
- Drive an exceptional dining experience for patients.
- Round with existing patients, families, and Nursing personnel.
- Collaborate with hospital clinical and administrative leadership.
- Collect, organize, and trend data.
- Communicate findings with Nutrition Services and interdisciplinary teams.
- Network with other hospitals to identify best practices.
- Provide oversight of the Diet Office and supervision of Diet Office hourly staff & patient services hourly staff.
- Conduct daily patient meal rounding utilizing Service Depot, interacting with patients and nursing staff.
- Identify and implement process improvement initiatives to increase patient satisfaction.
- Ensure food safety and sanitation compliance.
- Oversee patient tray line to ensure meal accuracy.
- Work closely with the Clinical Nutrition team.
- Act as the liaison between dietitians and nurse managers.
- Work with other Sodexo Managers with the goal of enhancing the patient experience and dining experience.
- Regularly analyze patient satisfaction data and implement additional measurements and action plans to achieve optimal unit performance.
Benefits
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
