MGR, PATIENT EXPERIENCE SR - OHIO REGION

Compass Group•Tredyffrin Township, PA

1d•Onsite

About The Position

We are hiring immediately for a Sr. Patient Experience Manager position. Make a difference in the lives of people, your community, and yourself. At Morrison Healthcare, a Compass Healthcare company, you’ll join a culture that values caring for people, fostering belonging, and creating moments that truly matter. Here, your work has purpose: to nourish patients, caregivers, and communities while upholding the highest standards of detail, quality, and excellence in every meal served. For more than 70 years, Morrison has supported leading health systems nationwide with culinary, nutritional, and operational expertise. With more than 31,000 dedicated team members, including 1,600 registered dietitians and 1,200 executive chefs, we empower and uplift each other by working together, take responsibility for our commitments, and believe in helping one another achieve more together by realizing our unlimited potential.

Requirements

Bachelor’s Degree in healthcare administration, hospitality, hotel and restaurant, and/or business or equivalent combination of education and experience
5-7 years experience in service-oriented operations; hospitality and/or healthcare experience preferred
Good coaching and on the job training skills required
Excellent organizational skills and ability to multi-task essential
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook
Exhibits initiative, responsibility, flexibility and leadership
Fiscal and budgetary skills

Responsibilities

Managing, coordinating, and directing all patient experience activities in collaboration with unit leadership in order to improve patient satisfaction scores.
Monitoring all matters relating to account patient satisfaction initiatives in order to assure highest client and customer satisfaction levels and account retention, strong employee relations, achievement of financial goals, and future business growth plans.
Tracking financial incentives, penalties, and reporting as tied to patient satisfaction performance.
Maintaining and supporting client satisfaction at a level that ensures account retention.
Assisting in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account’s needs.
Increasing regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success.
Conducting frequent on-site audits of high incentive/high risk accounts to confirm implementation of Compass One patient satisfaction strategies.
Connecting with National Director, Patient Experience and the other Regional Patient Experience Managers regularly to discuss obstacles, national trends, national efforts, region goals, and progress.
Assisting with Sales VP and/or Sales Directors in the bid and selling process as required.
Visiting selected priority accounts on a regular basis to ensure that a sharing and exchange of ideas and experiences occurs.
Assisting in the HR planning process to support implementation of strategies and tactics including proper staffing levels.
Interviewing and assisting in the selection of on-site Patient Experience leaders.
Working with on-site management team to develop the region's patient satisfaction plan for customer service initiatives and ensures its successful implementation.
Coaching and evaluating on-site Patient Experience Managers; provides continuous feedback on performance and applies appropriate developmental tools to assist in their individual growth.