Patient Experience Manager 2

Sodexo Careers•Red Bank, NJ

8d•Onsite

About The Position

Sodexo is seeking an experienced Patient Experience Manager 2 to join our food team at HMH Riverview Medical Center and Ocean University Medical Center located in Red Bank and Brick, New Jersey. Hackensack Meridian Health's Riverview Medical Center in Red Bank, New Jersey, is a 468 bed acute care hospital. Hackensack Meridian Ocean University Medical Center in Brick, New Jersey, operates with 357 licensed beds. The ideal candidate will have experience driving patient satisfaction in a large healthcare organization. The role will include patient rounding, quality assurance activities, host/hostess development/management, and driving an exceptional dining experience for their patients for 2 locations.

Requirements

Bachelor’s degree or equivalent experience
3 years of relevant experience
Demonstrate excellent communication and customer service skills

Responsibilities

Rounding with existing patients, families, and Nursing personnel
Collaboration with hospital clinical and administrative leadership
Collecting, organizing, and trending data
Communicating findings with both Nutrition Services and interdisciplinary teams
Networking with other hospitals to identify best practices
Some oversight of the Diet Office and supervision of Diet Office hourly staff & patient services hourly staff
Daily patient meal rounding utilizing Service Depot, interacting with patients and nursing staff
Identifying and implementing process improvement initiatives to increase patient satisfaction
Ensuring food safety and sanitation compliance
Oversee patient tray line to ensure meal accuracy
Work closely with the Clinical Nutrition
Act as the liaison between the dietitians, nurse managers
Work with the other Sodexo Managers with the goal of enhancing the patient experience and dinning experience
Regularly analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance