Patient Experience Manager 2
About The Position
Sodexo is seeking an experienced Patient Experience Manager 2 to join their food team at HMH JFK University Medical Center and Palisades Medical Center, located in Edison and North Bergen, New Jersey. JFK University Medical Center is a 499-bed non-profit, acute care teaching hospital focusing on complex neurological and rehabilitation care. Palisades Medical Center is a non-profit hospital with 197 beds, also operating a 245-bed nursing home and rehabilitation center. The ideal candidate will have experience driving patient satisfaction in a large healthcare organization, focusing on patient rounding, quality assurance, host/hostess development, and ensuring an exceptional dining experience across both locations.
Requirements
- Work closely with the Clinical Nutrition
- Act as the liaison between the dietitians, nurse managers
- Work with the other Sodexo Managers with the goal of enhancing the patient experience and dinning experience
- Regularly analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance
- Demonstrate excellent communication and customer service skills
- Minimum Education Requirement: Bachelor’s degree or equivalent experience
- Minimum Functional Experience: 3 years
Responsibilities
- Rounding with existing patients, families, and Nursing personnel
- Collaboration with hospital clinical and administrative leadership
- Collecting, organizing, and trending data
- Communicating findings with both Nutrition Services and interdisciplinary teams
- Networking with other hospitals to identify best practices
- Some oversight of the Diet Office and supervision of Diet Office hourly staff & patient services hourly staff
- Daily patient meal rounding utilizing Service Depot, interacting with patients and nursing staff
- Identifying and implementing process improvement initiatives to increase patient satisfaction
- Ensuring food safety and sanitation compliance
- Oversee patient tray line to ensure meal accuracy
Benefits
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
