Patient Experience Liaison-Ascension

FMOLHS • Gonzales, LA

1d

About The Position

The Patient Experience Liaison is an advanced, patient facing and consultative role responsible for addressing complex patient experience concerns, leading high impact service recovery, and supporting system level improvement across the Baton Rouge Market. Operating with a high degree of autonomy, this role serves as a trusted partner to patients, families, frontline staff, and leaders when patient experience concerns extend beyond point of care resolution. Reporting to the Manager Patient Experience, the Liaison focuses on high risk situations, grievance investigations, trend identification, and improvement accountability, translating patient feedback into targeted actions that strengthen patient trust, reduce repeat concerns, and improve experience outcomes.

Requirements

• Advanced, patient facing and consultative role
• High degree of autonomy
• Experience in addressing complex patient experience concerns
• Experience in leading high impact service recovery
• Experience in supporting system level improvement
• Experience serving as a trusted partner to patients, families, frontline staff, and leaders
• Experience in handling high risk situations, grievance investigations, trend identification, and improvement accountability
• Ability to translate patient feedback into targeted actions

Responsibilities

• Addressing complex patient experience concerns
• Leading high impact service recovery
• Supporting system level improvement across the Baton Rouge Market
• Serving as a trusted partner to patients, families, frontline staff, and leaders when patient experience concerns extend beyond point of care resolution
• Focusing on high risk situations, grievance investigations, trend identification, and improvement accountability
• Translating patient feedback into targeted actions that strengthen patient trust, reduce repeat concerns, and improve experience outcomes

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed