Patient Experience Investigator-Piedmont Geriatric Hospital
About The Position
This position will develop, implement, and monitor the patient experience initiative and activities in a manner that fosters excellence in service delivery to internal and external stakeholders. This position will work collaboratively with facility administration, management, staff, patients, families, and other stakeholders to develop, coordinate, and support programs and activities related to patient, visitor, and employee satisfaction. This position will work to ensure that the rights of patients were not violated in any way by addressing all patient complaints and investigating all allegations of abuse/neglect within the expectations and requirements of DBHDS. This position will work to ensure the patient stay was therapeutic and safe. Act as point person for performance improvement audits and surveys.
Requirements
- Experience in data analysis.
- Experience with PC based software: word processing, spreadsheets.
- Experience working with older adults with mental health challenges.
- Experience conducting abuse and/or administrative investigations and Root Cause Analysis/Five Whys analysis.
- Experience in a mental health setting.
- Experience administering surveys and collecting/aggregating data.
- Successful completion of DBHDS Abuse/Neglect Investigation Training upon or within 4 months of hire.
Nice To Haves
- Previous experience in service excellence, project management, and regulatory compliance roles.
- Ability to interpret and apply policies and procedures.
- Good written and verbal communication skills.
- Ability to audit medical records to obtain data required for accreditation by the Joint Commission and/or CMS.
- Ability to work effectively with professionals from a variety of disciplines represented in a hospital environment.
- Investigative training or experience preferred.
- College degree in Human Services, health care profession, business/public/hospital administrative or equivalent experience is preferred.
Responsibilities
- Develop, implement, and monitor the patient experience initiative and activities.
- Foster excellence in service delivery to internal and external stakeholders.
- Collaborate with facility administration, management, staff, patients, families, and other stakeholders to develop, coordinate, and support programs and activities related to patient, visitor, and employee satisfaction.
- Address all patient complaints and investigate all allegations of abuse/neglect.
- Ensure patient rights are not violated.
- Ensure the patient stay was therapeutic and safe.
- Act as point person for performance improvement audits and surveys.
- Conduct 2nd and 3rd shift interviews as needed.
Benefits
- Choice of health plans
- Paid life insurance
- Retirement plans
- 13 paid holidays
- Annual leave
- Family personal leave
- Sick leave
- Employee discount programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
