Patient Experience Coordinator, Days

Piedmont Healthcare Inc. • Conyers, GA

1d • Onsite

About The Position

Piedmont Rockdale is a 161-bed, acute care, not-for-profit community hospital in Conyers that has provided compassionate, patient-centered care to Rockdale County and surrounding communities since 1954. We offer 24-hour emergency care, plus most major medical, surgical and diagnostic services.

Requirements

• H.S. Diploma or General Education Degree (GED) Required or Four (4) years of additional related work experience can be substituted for HS Diploma or GED requirement.
• 1 year hospital experience in a position requiring interaction with multiple departments. Required or 4 years additional related work experience can be substituted for degree requirement (5 years total). Required

Nice To Haves

• Bachelor’s Degree with an emphasis in social and behavior science or public relations-related field
• Patient Representative experience

Responsibilities

• Ensuring response to patients', family members', and visitors' requests, complaints, and concerns.
• Providing a specific channel for patients and families to obtain information, general assistance, complaint resolution, and referrals to appropriate resources.
• Facilitating problem resolution.
• Leading activities of patient representatives and providing the director with administrative support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED