Patient Experience Coordinator

TGH Urgent Care powered by Fast Track • Tampa, FL

5d • Onsite

About The Position

The Patient Experience Coordinator manages inbound and outbound patient communications, resolves inquiries and ensures high-quality customer service while maintaining company standards. The role handles a variety of tasks to support patients and the organization. This position reports to the Patient Experience Supervisor.

Requirements

• Strong patient focus with an ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, collaboration and partnerships, as well as ensuring positive patient, team member and provider experiences
• Effectively manages own time, conflicting priorities, self, composure, and professional development; self-motivated and self-starter with ability to work independently with limited supervision
• Ability to work effectively in a fast-paced environment with demonstrated ability to juggle competing priorities and demands from a variety of individuals
• Ability to work effectively with sensitive and confidential material and in sometimes emotionally challenging situations
• Ability to follow established office routines and organizational policies
• High School Diploma or equivalent
• Minimum one year experience in medical office administration, billing, referral, or clinical setting
• Minimum one year experience in an inbound call customer service setting
• Proficient with digital messaging platforms (email, Teams, CRM systems)

Nice To Haves

• Experience with EPIC system

Responsibilities

• Answer and make calls to address patient questions and concerns, ensuring timely and accurate responses
• Provide thoughtful guidance and effective follow-up for patient inquiries
• Document appointments and patient interactions using call center platforms and CRM systems
• Achieve daily call volume targets as defined by the Patient Experience Supervisor
• Organize and sort mail; perform batch scanning to support administrative flow
• Support front office tasks and contribute to clinic operations when needed
• Participate in special projects and cross-training opportunities
• Complete required training programs within assigned timelines
• Prioritize tasks efficiently and manage time effectively across varied responsibilities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED