Patient Experience Coordinator - Full Time
About The Position
Come join our team and love what you do! We are currently hiring a full time Patient Experience Coordinator for Fremont Hospital! The Patient Experience Coordinator is an essential team member of the Outpatient Services Department and plays a vital role in creating a seamless, positive and patient-centered experience for patients transitioning from the Inpatient level of care to Outpatient Services -or- outside clients admitting directly into Outpatient Services. The Patient Experience Coordinator is responsible for enhancing the patient journey by fostering open communication with patients, family members, hospital employees and referring partners; identifying service recovery concerns to improve patient satisfaction and engagement; utilizing patient satisfaction surveys, in-house reporting and online review platforms (Google Reviews); actively participating in the morning Flash Meeting to ensure timely and effective coordination of care; providing direct patient education and support related to their outpatient treatment goals; and working closely with the Director of Outpatient Services on assigned projects, employee engagement and marketing initiatives. Fremont Hospital is a fully accredited, 148-bed private inpatient psychiatric hospital providing quality care for children through adults. The facility provides a full assortment of care which includes assessments, inpatient psychiatric hospitalization, partial-hospitalization, intensive outpatient psychiatric treatment as well as chemical dependency outpatient care. Conveniently located near public transportation such AC Transit, BART, and the ACE Train, commuting to the hospital is easy.
Requirements
- Bachelor’s degree from an accredited college or university in mental health/behavioral science field required
- Must have experience working directly with an inpatient psychiatric patient population and the chronically mentally ill
- Excellent communication skills are required, which include actively listening, public speaking, conflict resolution and report writing
- CPR certified
- Microsoft Word, Excel, Outlook; Adobe
Nice To Haves
- Masters Degree in Marriage and Family Therapy, Psychology, Counseling or other behavioral health related field Preferred
Responsibilities
- Fostering open communication with patients, family members, hospital employees and referring partners
- Identifying service recovery concerns to improve patient satisfaction and engagement
- Utilizing patient satisfaction surveys, in-house reporting and online review platforms (Google Reviews)
- Actively participating in the morning Flash Meeting to ensure timely and effective coordination of care
- Providing direct patient education and support related to their outpatient treatment goals
- Working closely with the Director of Outpatient Services on assigned projects, employee engagement and marketing initiatives
Benefits
- Challenging and rewarding work environment
- Tuition Assistance
- Career development opportunities across UHS and our 300+ locations!
- HealthStream online learning catalogue with plenty of free CEU courses
- Competitive Compensation & Generous Paid Time Off
- Excellent Medical, Dental, Vision and Prescription Drug Plans
- 401(K) with company match and discounted stock plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
