Patient Experience Coordinator
About The Position
Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood. Learn more at www.pinnaclefertility.com. The Patient Experience Coordinator plays a vital role in supporting patients through their fertility journey by guiding them through financial processes and ensuring a clear understanding of their financial obligations. This position is ideal for individuals who are customer service-minded, detail-oriented, and thrive in a fast-paced environment. As a Patient Experience Coordinator, you will work closely with patients and a multidisciplinary team to deliver compassionate care and a seamless financial experience. We are seeking a Patient Experience Coordinator to join our dedicated team at Pinnacle Fertility - Washington in Richland, WA. This is a full-time, onsite position working Monday through Friday from 7:30 AM–4:00 PM.
Requirements
- High school diploma required.
- 1–3 years of experience in a patient-facing front desk, insurance verification, or customer service.
- Expertise in financial counseling, billing, coding, and insurance.
- Proficient in claims, authorizations, and collections,
- Strong multitasking, communication, and organizational skills.
- Ability to discuss financial matters clearly and empathetically.
Responsibilities
- Maintain patient accounts by updating personal, financial, and insurance details.
- Monitor and manage billing and coding processes, ensuring accurate claim submissions, and compliance with regulations
- Obtain and enter referrals, authorizations, and predeterminations.
- Verify benefits/eligibility and determine procedure deposits.
- Review financial history, collect balances, and escalate unresolved issues.
- Submit daily charge entries for processing.
- Obtain waivers for patients without proper benefits or authorization
- Review loan programs with patients lacking insurance benefits.
- Serve as a liaison to resolve billing issues with the billing team.
- Collaborate with the clinical team to communicate accurate financial obligations.
- Assist with additional administrative tasks and projects as needed.
Benefits
- Comprehensive healthcare, dental, vision, and life insurance.
- Generous paid time off (PTO), paid holidays, and a retirement savings program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
