Patient Experience Coordinator Float

Pinnacle Fertility•Saginaw, MI

1d•Onsite

About The Position

The Patient Experience Coordinator Float plays an essential role in ensuring a seamless and welcoming experience for fertility patients on their path to becoming parents. This position is ideal for individuals who are compassionate, customer-service oriented, and thrive in fast-paced environments. As a Patient Experience Coordinator Float you will be the first point of contact for patients, providing vital administrative and scheduling support while collaborating with a multidisciplinary team to deliver outstanding care. We are seeking a Patient Experience Coordinator Float to join our dedicated team at Pinnacle Fertility - Michigan in Saginaw and Grand Blanc, MI. This is a full-time, onsite role that requires the flexibility to support both locations and availability to work shifts during the hours outlined below: Saginaw, MI - Monday, Tuesday, Thursday: 7:15 AM - 3:45 PM Grand Blanc, MI - Wednesday, Friday: 7:45 AM - 4:15 PM

Requirements

High school diploma or equivalent required.
1-2 years of experience in a medical office, customer service, or front desk role.
Strong communication, organizational, and multitasking skills.
Proficiency with electronic medical records (EMR) and basic computer skills.

Nice To Haves

Bilingual in Spanish is a plus.

Responsibilities

Welcome and check in patients, verify personal and insurance information, and direct them to appropriate departments.
Answer and manage incoming calls, schedule appointments, and provide support to clinical staff.
Maintain accurate patient records, process billing information, and collect copays.
Ensure the reception area is clean, organized, and welcoming for all visitors.
Assist with additional projects and administrative duties as assigned.