Patient Coordinator - Float

Summit Orthopedics•Hastings, MN

1d•$22 - $27•Hybrid

About The Position

At Summit Orthopedics, we recognize the impact each member of the Summit Family has on one another and on our patients every day. Join a patient-first environment where our values — Better together, Own it, Nimble, Excellence, and Service — are lived down to our BONES. At Summit, team members feel respected, valued, and connected to meaningful work, contributing to a collaborative, community-centered culture built on mutual respect and enjoyment. Under direct supervision of the Practice Development Manager, the Patient Coordinator will be responsible for managing the clinical support coordination of the patient’s care. Primary responsibility for scheduling follow up appointments, surgery coordination and scheduling, communication across care teams and other Summit departments. Provides other non-clinical activities, in support of patient care, as directed by the physician and/or other provider/clinician. This is a full-time float position. Monday - Friday schedule of 7:30 AM to 4:00 PM (subject to change based on clinic and/or team needs). Primary locations are TBD at this time. This position may also involve coverage at Summit outreach sites, as applicable.

Requirements

Direct supervision of the Practice Development Manager
Managing the clinical support coordination of the patient’s care
Scheduling follow up appointments
Surgery coordination and scheduling
Communication across care teams and other Summit departments
Provides other non-clinical activities, in support of patient care, as directed by the physician and/or other provider/clinician
Full-time float position
Monday - Friday schedule of 7:30 AM to 4:00 PM (subject to change based on clinic and/or team needs)
Primary locations are TBD at this time
May involve coverage at Summit outreach sites, as applicable

Responsibilities

Responsible for answering and responding to patient phone calls, manage team voicemail and email, and appropriately triage patient phone calls, on a daily basis and as appropriate.
Manage one or more Physician’s daily schedules, clinic and surgery schedules. Responsible for scheduling and logistics for urgent need patients.
Responsible to support coordination of patient care between team members, other service line teams and/or other Summit departments.
Communicate information from Physicians and other care providers to patients and other staff, in support of patient care.
Maintain and complete worklist, in coordination with other identified care team members. Accurately enter physician’s orders in to electronic medical record.
At direction of physician or other care providers, may complete standard (non-complex) patient forms such as FMLA, Short Term Disability, Workers Compensation, and other designated requests. As directed, provide patients with information packet and/or documents in accordance with physician protocols.
Acts as immediate back-up to other teams, including within own service line or to other service line teams, as assigned. Assist with voicemail, email and task lists as needed.
May be responsible for rooming of patients and initiating visit for physician and other providers/clinicians, as directed.
Performs other duties as assigned