Patient Experience Consultant

Sentara Health • Suffolk, VA

1d • Hybrid

About The Position

Sentara Health is currently hiring a full time, day shift Patient Experience Consultant. This will be a shared position between Sentara Williamsburg Regional Medical Center in Williamsburg, VA and Sentara CarePlex Hospital in Hampton, VA, to support Patient Experience for both hospitals. Candidate must be flexible to split their time between both locations, as needed. The Patient Experience Consultant is responsible for all levels of internal and external stakeholders to champion and manage continual patient experience programming. Responsible and accountable for the daily operations of one or more healthcare service lines of business. Models and leads professional practices consistent with organizational goals of safety, customer satisfaction and quality for the areas of expertise.

Requirements

• Bachelor's Level Degree
• Three (3) years of previous experience in Project Management
• Three (3) years of previous experience in Customer Relations
• Three (3) years of previous experience in Healthcare

Nice To Haves

• Flexible to split time between Sentara Williamsburg Regional Medical Center and Sentara CarePlex Hospital.

Responsibilities

• Champion and manage continual patient experience programming for internal and external stakeholders.
• Responsible and accountable for the daily operations of one or more healthcare service lines of business.
• Model and lead professional practices consistent with organizational goals of safety, customer satisfaction and quality for areas of expertise.

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year
• Discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications
• Free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level