Patient Experience Consultant, Full Time, First Shift

UC Health • Cincinnati, OH

7h • Onsite

About The Position

The Patient Experience Consultant is responsible for the execution of UC Health’s strategic and operating plan for patients, families, and guest experience. In partnership with leaders, the Patient Experience Consultant will develop, execute, communicate and collaborate related to patient experience initiatives across a designated area, which may include inpatient services, outpatient services, medical practice clinics, or other areas supporting experience across the health system. The Patient Experience Consultant will collaborate with leaders to drive patient experience strategy, through educating, role modeling, problem solving, and onsite coaching. The Patient Experience Consultant will be well-versed in patient experience, data analytics, and researching and implementing best practices. The primary role of this position is to facilitate the creation and delivery of education and training needed to support service improvement work and a patient-centered service culture.

Requirements

• Experience in patient experience.
• Experience in data analytics.
• Experience in researching and implementing best practices.

Responsibilities

• Execute UC Health’s strategic and operating plan for patient, family, and guest experience.
• Develop, execute, communicate, and collaborate on patient experience initiatives across designated areas (inpatient, outpatient, medical practice clinics, etc.).
• Collaborate with leaders to drive patient experience strategy through education, role modeling, problem-solving, and onsite coaching.
• Facilitate the creation and delivery of education and training to support service improvement and a patient-centered service culture.
• Be well-versed in patient experience, data analytics, and researching/implementing best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed