Patient Experience Concierge, Concierge Services, FT, VARIES
About The Position
Patient Experience Concierge is the Hospital's Director of First Impression responsible for the patient and family member's initial needs. Responsible for connecting patients/family with accurate information. Maintain relationships with supporting departments. Demonstrate excellence customer service skills & positive interpersonal skills when dealing with others including patients of all ages, families, community members, and employees. Acknowledges, greets and assists visitors. Represents the hospital positively, interacts in a courteous and helpful manner with patients, families, guests and hospital staff to convey a positive first impression. Uses strong communication skills to serve as liaison between patient, family and clinical staff. Seeks a satisfactory and expedited solution to a complaint, problem, or special need. Coordinates patient and guest services for reception area. Estimated pay range for this position is $16.00 - $16.75 / hour depending on experience.
Requirements
- High School, Certificate of Completion ,GED, or equivalent training/experience required.
- Less than 1 year of experience required.
- Computer knowledge and proficiency in Microsoft Office Outlook and Excel.
- Previous experience in customer services required.
- Flexibility in work schedule.
- Strong verbal communication skills and strong follow-through skills.
Nice To Haves
- Bilingual (English & Spanish) preferred.
Responsibilities
- connecting patients/family with accurate information
- maintaining relationships with supporting departments
- demonstrates excellent customer service skills
- acknowledges, greets and assists visitors
- represents the hospital positively
- interacts in a courteous and helpful manner with patients, families, guests and hospital staff
- uses strong communication skills to serve as liaison between patient, family and clinical staff
- seeks a satisfactory and expedited solution to a complaint, problem, or special need
- coordinates patient and guest services for reception area
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
