Patient Experience Concierge (Full-Time, Variable Shift)
About The Position
Provides exceptional service to the Adventist Health patient population. Greets and navigates patients and their guests in registration lobby. Aids patients checking-in for services and expedites patient flow. Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope.
Requirements
- High School Education/GED or equivalent: Preferred
- Associate’s/Technical Degree in hospitality or equivalent combination of education/related experience: Preferred
- Three years' patient access, hotel, restaurant, retail, or customer service experience: Preferred
- Previous Patient Access experience: Preferred
Responsibilities
- Welcomes patients and family members in a professional manner. Follows AIDET guidelines in all interactions with the patient and ensures adherence to the patient experience expectations. Promotes and demonstrates excellent customer service.
- Oversees the daily activities of the front desk and lobby areas including tidiness of the area. Greets patients upon arrival, and navigates patient flow. Assists with check in process; monitors patient registration fast track tracker.
- Tracks length of time that a patient has been waiting and escalates those wait times to the appropriate leaders, allowing for the patient to be seen at their scheduled appointment time. Keeps the patient well informed of any potential delays while they are sitting in the lobby.
- Provides patient flow updates to patient access leadership. Assists in resolving real-time patient concerns.
- Anticipates the patient's and family members' needs and be empowered to address these needs in real-time where applicable.
- Performs other job-related duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
