Patient Experience Assistant

Pinnacle Hill Chiropractic • Rochester, NY

18d • Onsite

About The Position

Pinnacle Hill Chiropractic is seeking a friendly, organized, and service-oriented Patient Experience Assistant to join our administrative team. This position serves as the first point of contact for our patients and plays a critical role in creating a positive experience throughout their care journey. The ideal candidate is personable, professional, detail-oriented, and enjoys helping people. This role reports directly to the Office Manager and offers opportunities for professional growth and advancement. As the practice continues to grow, high-performing team members may have the opportunity to develop into a Patient Experience Coordinator role with increased leadership and operational responsibilities.

Requirements

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Proficiency with computers and common office software.
• Ability to work independently and as part of a team.

Nice To Haves

• Previous customer service, hospitality, retail, or healthcare experience.
• Experience working in a medical, chiropractic, physical therapy, or wellness setting.
• Experience with scheduling software or electronic health record systems.

Responsibilities

• Greet patients and visitors in a warm, professional manner.
• Answer incoming phone calls and respond to patient inquiries.
• Schedule, reschedule, and confirm appointments.
• Collect payments and assist with basic billing questions.
• Check patients in and out for appointments.
• Assist patients with forms, paperwork, and general office processes.
• Maintain patient confidentiality and comply with HIPAA requirements.
• Support the overall patient experience by addressing concerns and escalating issues when appropriate.
• Monitor provider schedules and assist with schedule optimization.
• Respond to voicemail messages and patient communications.
• Assist with patient reactivation and follow-up initiatives.
• Maintain accurate patient records within the practice management system.
• Support administrative projects as assigned.
• Perform opening and closing procedures.
• Assist with light cleaning and laundry duties as needed.
• Maintain the appearance and cleanliness of the reception area, lobby, and common spaces.
• Prepare and clean the infrared sauna room between sessions.
• Assist with office organization and inventory-related tasks.

Benefits

• Paid Time Off (PTO) annually, available for vacation, personal time, illness, or mental health days
• Employer-sponsored health insurance with shared premium contributions
• Optional dental and vision insurance plans
• Employer-paid disability insurance
• Retirement savings plan eligibility after 90 days of employment
• Paid holidays in accordance with the company holiday schedule
• Bereavement leave
• Complimentary chiropractic care
• Discounted massage therapy services
• Employee discounts on retail products and wellness services
• Opportunities for professional growth and advancement within the organization

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED