Patient Experience Advisor

Cooper University Hospital•Camden, NJ

22h•$29 - $48•Onsite

About The Position

The Patient Relations Advisor serves as the primary source of action for any patient or family issue or concern. The employee must be skilled in recognition of departments, proactive rounding on patients and families and possess the ability to collaborate with unit/ department leadership on service issues. The Patient Relations Advisor is responsible for all follow up with the patient or family.

Requirements

5 years of customer service experience.
Hospital experience preferred.
High School Diploma or Equivalent required.
Analytical thinking/problem solver.
Complaint management.
Conflict negotiation.
Cultural broker.
Self-motivated.
Data management.
Excellent communication/good listening skills.
Professional manner.
Respectful.
Service commitment to customers.
Self-starter requiring limited supervision.
Excellent customer service skills.
Excellent patient interaction skills.
Excellent organizational skills.
Ability to work in a fast-paced environment.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Serve as the primary source of action for any patient or family issue or concern.
Proactively round on patients and families.
Collaborate with unit/department leadership on service issues.
Follow up with the patient or family regarding their concerns.