Member Experience Advisor

GoodLife Fitness • Toronto, ON

1d • CA$42,000 - CA$53,100 • Onsite

About The Position

This position will provide excellent service experience and guidance to canfitpro’s members and contact network through inbound and outbound sales and education. The successful candidate will sell, educate and service inbound and outbound contacts by phone, email, fax and data processing.

Requirements

• A High School diploma and/or some university or college education
• Computer skills including MS Word, MS Excel, MS Outlook, and Internet
• Ability to multi-task, work independently and as part of a team
• Superior customer service and data entry skills
• Verbal communication and building relations skills
• Demonstrate a passion for fitness
• Entrepreneurial attitude and high degree of self-motivation within a driven sales environment
• Ability to think creatively and develop effective strategies for generating new business
• Effective organizational and time management skills
• Ability to provide solutions and make recommendations
• Inbound and outbound call centre experience is an asset

Responsibilities

• Determine member needs, educate and introduce solutions
• Identify and assess customer’s needs to achieve client satisfaction and retention
• Ensure delivery of excellent customer service through fast and accurate processing of member inquiries, while effectively managing large volumes of incoming calls
• Generate sales from inbound and outbound calls and offer up-sell opportunities
• Meet personal/team sales targets and call handling quota
• Build sustainable relations of trust through open and interactive communication
• Provide accurate and complete information
• Handle complaints, provide appropriate solutions and alternative within the time limits and follow up to ensure resolution
• Maintain knowledge of company products, services and events in order to promote course and event registrations

Benefits

• FREE Fitness membership for yourself and a friend/family member
• Group benefits plan designed to meet employees’ basic and life-changing benefits needs
• FREE Zoom yoga, stretching and meditation sessions
• Monthly Diversity, Equity and Inclusion Lunch & Learns
• A paid day off during your birthday month every year
• Associates can apply for a sponsorship to receive funding towards registration of an event that encourages physical fitness
• Career development is supported through free online learning in all areas of our business and a clear learning path will be personalized for your goals.
• canfitpro also supports external education related to your current or future role up to $1,000 per year
• canfitpro provides access to our certifications and continuing education at no cost
• Fun and energetic atmosphere to come to every day!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED