Patient Escort - Patient Transportation

UT MD Anderson Cancer Center•Houston, TX

4d•Onsite

About The Position

The Patient Escort safely and efficiently transports patients, specimens, medical records and films, and shrouded bodies of deceased patients throughout the institution. The role also involves maintaining departmental transport equipment and providing professional, courteous, and compassionate service to patients, visitors, and staff. Escorts work in office and patient-care settings and may be required to transport patients suspected or confirmed to have COVID-19; appropriate personal protective equipment is provided. A respirator fit test is required, and facial hair may need to be trimmed or removed to ensure a proper seal. The first six weeks are dedicated to training. The mandatory schedule is 7:30 a.m.–4:00 p.m. during the first week and 9:45 a.m.–6:15 p.m. during weeks two through six. The operational shift is 5:00 p.m.–1:30 a.m.; working alternating weekends and holidays is required. Onsite presence is required 100% of the time. The posted hourly salary range is $18.00 minimum, $20.54 midpoint, and $23.07 maximum. Education is not required; a high school diploma or equivalent is preferred. Previous patient or customer care experience is preferred, with one year identified as the preferred amount. Preferred certifications include Heart Saver with AED and CPR. Candidates must pass a pre-employment skills assessment administered by Human Resources. MD Anderson offers medical, dental, and vision coverage; retirement plans; paid time off and Extended Illness Bank accruals; tuition assistance after six months of service; educational opportunities; advancement pathways; and individual and team recognition. The position may require routine reviews and screening to protect critical infrastructure, and the ability to satisfy and maintain applicable requirements is a condition of hire and continued employment.

Requirements

Must pass a pre-employment skills assessment administered by Human Resources.
Must attend the required six-week training schedule.
Must maintain valid CPR certification as specified in the role duties.
Must complete required annual training programs.
Must work alternating weekends and holidays.
Must work onsite 100% of the time.
Must complete a respirator fit test; facial hair may need to be trimmed or removed to ensure an adequate seal.
Must be able to satisfy and maintain applicable security and screening requirements if responsible for critical infrastructure.
Ability to communicate effectively and interact professionally with patients, visitors, and staff.
Ability to work in a fast-paced environment while maintaining attention to detail and safety.
Positive attitude, time-management skills, teamwork, reliability, flexibility, and responsibility.
Ability to perform frequent lifting and carrying of loads up to and over 50 pounds, occasional loads over 200 pounds, and corresponding pushing and pulling demands.

Nice To Haves

High school diploma or equivalent.
One year of patient or customer care experience.
Heart Saver with Automated External Defibrillator (AED) certification.
Cardiopulmonary Resuscitation (CPR) certification.
Previous experience in patient care or customer service.

Responsibilities

Safely and efficiently transport patients, specimens, medical records and films, and deceased patients throughout the institution.
Assist clinical staff with safely moving patients to and from beds, wheelchairs, and stretchers.
Meet established productivity standards and departmental compliance requirements.
Provide care with professionalism, compassion, integrity, and respect.
Check equipment before and after use; remove damaged or malfunctioning equipment from service, tag it for repair, and notify appropriate personnel.
Gather, clean, and disinfect equipment before and after each use, then return it to designated storage areas.
Maintain working knowledge of transport-related equipment.
Use required technology and tools accurately to receive and complete transport assignments.
Attend and complete required annual training, including Employee Education Events, Hand Hygiene, Infection Control, Age-Appropriate Care, and Customer Service training.
Maintain valid CPR certification.
Complete self-assessments and establish development goals that support departmental and institutional priorities.
Participate in monthly performance initiatives to maintain compliance with departmental and institutional standards, policies, and procedures.