Patient Enrollment Specialist I

Elevance Health • Durham, NC

21h • Remote

About The Position

The Patient Enrollment Specialist I is responsible for supporting new and existing patients. The role reviews and prioritizes patient census, contacts patients to explain services, and enrolls them in appropriate programs based on their line of business. It also responds to inquiries, schedules initial and annual appointments, and records documentation in designated systems.

Associates handle calls, texts, facsimiles, and electronic queues while taking notes and speaking with customers. The role requires maintaining focus while sitting for extended periods and managing multiple tasks in a fast-paced, high-pressure environment. The schedule is structured, with occasional overtime or flexibility based on business needs and the ability to work from an office as necessary.

The position is described as virtually full-time, apart from required in-person training sessions. Candidates must be within a reasonable commuting distance of the posting location(s), unless an accommodation is granted as required by law. Alternate locations may be considered for candidates within commuting distance of an office.

Requirements

• High school diploma or equivalent and 1 year of experience in a call center, sales, health care, or customer-focused environment; or an equivalent combination of education and experience.
• Ability to multitask in a fast-paced, high-pressure environment while maintaining focus during extended periods of sitting.
• Strong verbal and written communication skills for virtual and in-person interactions.
• Attention to detail, critical-thinking skills, and problem-solving ability.
• Comfort and proficiency with digital tools and platforms.

Nice To Haves

• Bilingual in English and Spanish.

Responsibilities

• Review and prioritize patient census.
• Contact patients to explain services and enroll them in appropriate programs based on the line of business.
• Address patient inquiries and schedule initial and annual appointments.
• Enter documentation into designated systems.
• Handle calls, texts, facsimiles, and electronic queues while taking notes and communicating with customers.
• Resolve caller issues completely with empathy and persistence.
• Work from an office as necessary and accommodate occasional overtime or schedule flexibility based on business needs.

Benefits

• Merit increases
• Paid holidays
• Paid Time Off
• Incentive bonus programs, unless covered by a collective bargaining agreement
• Medical benefits
• Dental benefits
• Vision benefits
• Short- and long-term disability benefits
• 401(k) with match
• Stock purchase plan
• Life insurance
• Wellness programs
• Financial education resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED