Patient Enrollment Specialist — Medicare (Remote)

Mira Mace

1d•$20 - $25•Remote

About The Position

Mira Mace is a venture-backed company on a mission to help Medicare patients navigate a complicated healthcare system with clarity and confidence. We pair people-centered navigation with technology so patients understand their care, stay connected to their providers, and get to the resources they need. Our advocates cut through insurance denials, medication costs, transportation gaps, and paperwork so patients get what they need, without fighting alone. You're the first person a new Mira Mace patient talks to. Older adults sign up because they need help with their healthcare. You call them back quickly, learn what they're dealing with, explain how our care works and how Medicare covers it, and book their first doctor visit before you hang up. This is a phone-first, non-clinical role: you won't give medical advice. A CHW, LPN, or RN background, or years of talking with patients or health-plan members, is what lets you understand what a patient is telling you and explain the next step in words they trust.

Requirements

Active LPN/LVN or RN license, or a Community Health Worker (CHW) certification, or 2+ years speaking directly with patients or health-plan members (member services at a health plan, patient access or intake, patient scheduling, or a patient-facing healthcare call center).
Located in the United States.
Working knowledge of Medicare (Original Medicare vs. Medicare Advantage, Part B, supplemental plans).
Comfort with a high volume of phone conversations, measured on booked visits rather than calls made.
A reliable computer, internet connection, and a quiet, private space for patient calls (you'll handle protected health information).

Nice To Haves

Experience in a healthcare call center, patient access, or enrollment role.
Familiarity with Medicaid and other public programs.
Bilingual: Spanish, or another language common among Medicare patients.

Responsibilities

Call patients back quickly.
Learn what patients are dealing with.
Explain how Mira Mace's care works and how Medicare covers it.
Book patients' first doctor visit.
Engage in approximately 6.5 hours of talk time with patients each day, including calls made to new signups and calls taken from patients.
Meet a daily target of 15 activations, defined as patients whose first doctor visit was booked on the call.
Follow up by phone and text with patients who didn't answer or weren't ready yet.
Document every conversation in the platform as you go.
Flag urgent needs to the care team.