Patient Enrollment Specialist — Medicare (Remote)

Mira Mace

1d•$20 - $25•Remote

About The Position

You're the first person a new Mira Mace patient talks to. Older adults sign up because they need help with their healthcare. You call them back quickly, learn what they're dealing with, explain how our care works and how Medicare covers it, and book their first doctor visit before you hang up. This is a phone-first, non-clinical role: you won't give medical advice. A CHW, LPN, or RN background, or years of talking with patients or health-plan members, is what lets you understand what a patient is telling you and explain the next step in words they trust.

Requirements

An active LPN/LVN or RN license, or a Community Health Worker (CHW) certification, or 2+ years speaking directly with patients or health-plan members: member services at a health plan, patient access or intake, patient scheduling, or a patient-facing healthcare call center.
Located in the United States.
Working knowledge of Medicare: Original Medicare vs. Medicare Advantage, Part B, supplemental plans.
Comfort with a high volume of phone conversations, measured on booked visits rather than calls made.
A reliable computer, internet connection, and a quiet, private space for patient calls (you'll handle protected health information).

Nice To Haves

Experience in a healthcare call center, patient access, or enrollment role.
Familiarity with Medicaid and other public programs.
Bilingual: Spanish, or another language common among Medicare patients.

Responsibilities

Spending most of your day on the phone with patients: calls you make to new signups and calls you take from patients calling us back.
Booking first doctor visits on the call. That's how we measure success in this role.
Calling new signups back quickly. The first conversation usually decides whether someone gets care.
On every call: listen, confirm Medicare and plan details, explain our services in plain language, and book the visit before you hang up.
Following up by phone and text with patients who didn't answer or weren't ready yet.
Documenting every conversation in our platform as you go, and flagging urgent needs to the care team.