Patient Enrollment Coordinator

Beckley Clinical • San Antonio, TX

14h • Onsite

About The Position

At Beckley Clinical, the Patient Enrollment Coordinator serves as a dedicated advocate and support resource for patients throughout their entire care journey. This role involves providing comprehensive patient support via phone, email, and text messaging, from initial enrollment through ongoing treatment. The coordinator guides patients through every step, including eligibility, intake, appointment coordination, care transitions, and continued engagement, ensuring patients feel supported, informed, and empowered at every touchpoint. Beckley Clinical combines cutting-edge pharmacologic interventions with comprehensive wraparound care, integrating medication, psychotherapy, and lifestyle supports and interventions for lasting remission and improved quality of life.

Requirements

• High school diploma or equivalent required
• 1–2 years of experience in patient intake, customer service, or medical office support
• Familiarity with insurance verification and prior authorization processes
• Exceptional communication skills across multiple channels (phone, video, email, text messaging) with empathy and clarity
• Ability to build and maintain long-term trust and rapport with patients in a remote environment
• Strong problem-solving skills to address patient barriers and care coordination challenges
• Excellent organizational skills and attention to detail for managing ongoing patient relationships
• Proficiency with electronic health record (EHR), scheduling systems, and patient communication platforms
• Knowledge of medical terminology, insurance concepts, and care coordination principles
• Self-starter with ability to work independently while maintaining consistent patient engagement
• Experience with patient outreach tools and multi-channel communication strategies
• Must live in or near San Antonio, as you will be required to be onsite of our San Antonio clinic

Nice To Haves

• Associate’s degree or coursework in healthcare administration, medical billing, or related field preferred
• Remote healthcare experience preferred
• Experience in behavioral health or wellness clinic settings is a plus
• Background in patient retention and engagement strategies preferred

Responsibilities

• Serve as the first point of contact for prospective patients via phone, email, text, or web form
• Conduct initial screenings to determine patient eligibility for Beckley Clinical’s behavioral health and wellness services
• Guide patients through the complete enrollment process, from initial inquiry to first appointment
• Collect, verify, and input patient demographic, medical, and insurance details into the EHR system
• Coordinate insurance verification and authorizations with payers
• Schedule virtual consultations, treatments, follow-up appointments, and care transitions
• Provide proactive outreach to patients between appointments via phone, email, and text to ensure continuity of care
• Send appointment reminders, pre-visit instructions, and post-visit follow-up communications
• Assist patients with rescheduling, cancellations, and care plan adjustments as needed
• Coordinate referrals to specialists or additional services within Beckley Clinical's network
• Support medication management scheduling and pharmacy coordination when applicable
• Clearly explain patient policies, consent forms, and financial responsibilities (insurance, copay, self-pay)
• Maintain HIPAA-compliant records and uphold Beckley Clinical's quality standards across all patient interactions
• Document all patient communications and care coordination activities in EHR system
• Monitor patient engagement and identify opportunities for re-engagement or additional support
• Participate in continuous improvement projects to optimize patient experience in virtual care model
• Collaborate with clinical and administrative teams to ensure seamless patient care delivery

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED