Patient Engagement Specialist II
Millennium Physician Group•Bastrop, TX
•$18 - $27•Onsite
About The Position
We’re looking for an experienced Primary Care Call Center Representative to work on‑site in our Bastrop clinic. This role supports patients and providers by managing high‑volume inbound calls and completing essential clinical support tasks. A strong healthcare background is required.
Requirements
- High‑volume call center experience (required)
- Healthcare call center experience (required)
- Strong understanding of medical terminology and primary care workflows
- Must have a medical/healthcare background to apply
- Reliable, professional, and able to multitask in a fast‑paced environment
Nice To Haves
- Medical Assistant experience is a plus
- Spanish bilingual skills are a plus
Responsibilities
- Scheduling appointments for primary care patients
- Providing test results to patients
- Processing medication refill requests
- Taking and routing provider messages
- Managing high‑volume inbound calls (125–130 calls/day)
- Delivering excellent customer service and clear communication
- Documenting patient interactions accurately
Benefits
- Medical, dental, and vision insurance
- 401(k)
- Paid holidays
- PTO
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
