Patient Engagement Specialist

Cadence Health

3d•$23 - $24•Remote

About The Position

Cadence is the clinical AI company automating the treatment of chronic disease. Its Clinical Intelligence takes on the routine, high-volume work of chronic care – monitoring patients, surfacing risks, and coordinating action – so clinicians can focus on the decisions that require them. Grounded in partnerships with more than 20 leading health systems, deep EMR integrations, dedicated medical group, and experience serving a population of more than 100,000 patients, the system learns from real-world care delivery, improving as it scales. Cadence has been recognized by TIME as one of the Top 100 HealthTech Companies and by LinkedIn as a Top Startup (#4, 2025). The Role We're hiring a Patient Engagement Specialist to own proactive outreach that keeps patients active and adherent in Cadence's remote monitoring program. This role sits between patients and their care team, driving appointment scheduling, supporting consistent monitoring, and re-engaging with patients. Success means patients stay connected to care between visits, not just during them.

Requirements

2+ years of experience in sales, customer service, patient outreach, or healthcare support roles.
Proven track record delivering service to patients or customers.
Excellent verbal and written communication skills, with the ability to build rapport and resolve objections.
Consistent track record of meeting performance metrics and engagement goals.
Proficiency with CRM platforms and Mac-based software tools in a fast-paced, metrics-driven environment.
Fluency with AI productivity tools (such as Gemini, Notion AI, or comparable platforms) and comfort applying them to structured workflows, reporting, and process documentation.

Responsibilities

Own proactive outbound outreach to schedule patient appointments with Cadence clinicians and care team members.
Drive patient adherence to daily vital sign monitoring through consistent, personalized engagement.
Identify patients at risk of disengaging and execute re-engagement outreach to restore active participation.
Resolve patient questions, concerns, and objections related to appointments, monitoring, and program participation.
Coordinate with clinical and operational teams to ensure timely follow-up on flagged or at-risk patients.
Document every patient interaction and engagement outcome accurately and consistently in internal systems.
Strengthen the patient experience by delivering personalized, compassionate support across every touchpoint.