Patient Engagement Specialist I

Family Health Centers of San Diego•San Diego, CA

1d•Onsite

About The Position

Family Health Centers of San Diego (FHCSD) is looking for a Patient Engagement Specialist. The Patient Engagement Specialist under general supervision, provides patient engagement services to recruit patients into the program's system of care. The Patient Engagement Specialist I participates in, and supports, the planning, development, implementation, and evaluation of services in accordance with contractual and departmental requirements and guidelines. Specific assignments vary depending on program, grant, and patient demographics, with a focus on connecting the medically underserved to community based healthcare services.

Requirements

At least 1 year of experience working in sales, patient engagement, community education, community health, or providing outreach programs is required; specific experience in program area may be required depending on assignment.
High School diploma or GED equivalent required or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements.
Meet organizational driving requirements.

Nice To Haves

Associate's Degree with a focus on psychology, sociology, social work, communication, public health or a related field strongly preferred or relevant work or life experience may substitute for the degree.

Responsibilities

Develops, identifies, and provides referrals, within and outside of FHCSD, and effectively monitors and tracks such referrals.
Effectively communicates with and recruits new patients into the clinic’s or program’s system of care, interacting well with community members and patients from diverse social, cultural, and economic backgrounds.
Effectively leverages community resources in raising awareness of FHCSD, establishes and maintains good working relationship with community partners, and uses the community resources to connect new and existing patients with FHCSD.
Is an effective, productive, and collegial team member.
Participates in and supports the effective planning, development, execution, and evaluation of patient engagement plans.
Effectively investigates leads for patient recruitment and engagement opportunities.
Performs other duties as assigned.
Written work (such as plans, flyers, reports, etc.) is accurate and timely.
Effectively uses computer resources available as required to meet organization’s demands.