Patient Engagement Specialist
About The Position
As our Patient Engagement Specialist, you are the first impression of Atlanta Dental Spa. You’re not just answering phones. You’re building trust, easing concerns, and turning curious callers into loyal, long-term patients. Your work directly shapes our growth, our reputation, and the experience of every patient who walks through our doors. • Drive new patient growth through skilled, warm phone conversations • Bring inactive patients back into care with personalized outreach • Set the tone for the world-class experience ADS is known for • Contribute to a team that takes pride in doing exceptional work
Requirements
- A polished communicator who makes every caller feel heard and confident
- Organized, proactive, and consistent — you follow through without being asked
- Calm and composed, even on high-volume days
- Experienced in a dental or healthcare setting
- Comfortable with scheduling software and patient management systems (Carestack a plus)
- Energized by growth — yours and the practice’s
Nice To Haves
- Carestack experience
Responsibilities
- Answer inbound calls and convert new patient inquiries into booked appointments
- Guide callers to the right provider with confidence and care
- Follow up on potential opportunities and proactively nurture interest
- Reach out to patients who are overdue or at risk of going inactive
- Document call outcomes and patient interactions accurately in Carestack
- Partner with clinical and marketing teams to keep new patient onboarding seamless
Benefits
- Competitive pay + performance bonuses
- Health, vision, and supplemental insurance offerings
- PTO & paid holidays
- 401k with company match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
