Patient Engagement Specialist

Implicity • New York, NY

7d • Remote

About The Position

Implicity is a digital MedTech company delivering advanced innovation to cardiologists through Big Data and Artificial Intelligence. Our industry-leading cardiac remote monitoring platform simplifies the management of complex clinical data and enables earlier identification of patient issues—helping clinicians deliver the right care at the right time. In short, joining Implicity means contributing directly to improved patient outcomes. Founded in 2016 by Dr. Arnaud Rosier, a cardiologist and AI researcher, and David Perlmutter, an engineer and entrepreneur, Implicity has grown into a transformative force in cardiac care. More than a decade later, this French startup-turned-scale-up is helping shape the future of cardiology on a global scale. Over 250 hospitals and medical centers already use Implicity’s solutions Supporting more than 100,000 patients worldwide At Implicity, you’ll collaborate with experts across data science, engineering, clinical affairs, regulatory, IT, sales, and customer success, all working together toward a shared mission. The team has established Implicity as a clear European market leader and is now expanding rapidly in the U.S. Why Implicity? Patients receive higher-quality, more proactive care Physicians spend less time managing data and administrative burden, allowing greater focus on prevention and treatment Healthcare payers benefit from lower overall costs by emphasizing monitoring and prevention over hospitalization and acute intervention Ready to get started? We’d love to connect.

Requirements

• High school diploma or GED required.
• Minimum 1-2 years of customer service, patient support, healthcare call center, or medical office experience.
• Minimum 1-2 years of experience in cardiac device monitoring, cardiology, electrophysiology, or remote patient monitoring.
• Experience working with device manufacturers such as Medtronic, Abbott, Boston Scientific, or Biotronik.
• Strong communication and interpersonal skills.
• Ability to explain technical information in patient-friendly language.
• Proficiency with Microsoft Office and healthcare software applications.
• Strong organizational and multitasking abilities.
• Ability to work independently in a fast-paced environment.

Nice To Haves

• Associate's or Bachelor's degree in healthcare administration, communications, or related field.
• Knowledge of EMRs/EHRs and CRM systems.
• Bilingual language skills.

Responsibilities

• Conduct welcome calls for newly enrolled patients.
• Educate patients on the purpose and benefits of remote monitoring.
• Ensure patients understand transmission schedules and monitoring expectations.
• Daily monitoring of connectivity and transmission status.
• Identify patients with disconnected or inactive monitors.
• Proactively contact patients to troubleshoot connectivity issues.
• Coordinate with technical support teams when equipment replacement or advanced troubleshooting is required.
• Conduct scheduled reminder calls for patients using inductive/manual transmission systems.
• Support patients throughout the transmission process when needed.
• Contact patients to request unscheduled/manual transmissions as directed by healthcare providers or monitoring workflows.
• Accurately document all patient interactions in designated systems.
• Maintain compliance with HIPAA and organizational privacy standards.
• Ensure documentation is complete, timely, and audit-ready.
• Communicate effectively with clinical teams regarding patient status and transmission issues.
• Collaborate with physician offices, clinic staff, and internal departments to resolve patient concerns.

Benefits

• Extensive coverage, including dental & vision, financed at 90% by Implicity (70% for dependents)
• 401K : up to 4% match
• 25 PTO + 9 bank holidays
• Maternity (paternity) leave policy: 4 weeks (2 weeks) fully paid

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED