Patient Engagement Partner - Medication Management, Access Center 9a-530p
About The Position
The Patient Engagement Partner – Medication Management – Access Center plays a vital part in delivering an exceptional patient experience. The Patient Engagement Partner serves as the first point of contact for patients, providing courteous and efficient support during every interaction. Responsibilities include answering incoming calls, addressing patient inquiries, and ensuring their needs are met with professionalism and empathy. In addition to direct patient engagement, this role fosters strong, collaborative relationships with designated practice and clinical teams. By maintaining ongoing partnerships, the Patient Engagement Partner helps align efforts toward shared goals, contributing to seamless care coordination and improved patient outcomes.
Requirements
- High School Diploma required
- Previous general computer experience with data entry.
Nice To Haves
- 1-2 years of demonstrated customer service excellence in a contact center
- Previous healthcare experience with medical terminology
- Previous experience with electronic medical records (EMR).
Responsibilities
- Efficiently answers high-volume calls in a fast-paced Access Center environment, initiating medication refill requests for the Rx Refill Specialist in accordance with established protocols and timeframes.
- Utilizes expert questioning techniques to determine the appropriate handling of medication refill requests.
- Appropriately refers calls to clinics or escalates to the Rx Refill Supervisor when immediate attention is required.
- Coordinates services as necessary to ensure timely resolution.
- Strives to create a positive experience during every patient interaction.
- Uses sound judgment to prioritize and accommodate patient needs, resolving issues whenever possible.
- Demonstrates a commitment to building and sustaining strong, collaborative relationships with clinical partners to support seamless patient care.
- Actively contributes to team-based problem solving.
- Escalates unresolved refill issues to the Rx Refill Supervisor or Patient Engagement Manager for further action.
- Consistently achieves productivity and quality benchmarks set by the Access Center.
- Partners with designated clinical teams to maintain and optimize refill workflows.
- Other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
