Patient Access Engagement Specialist

Emory Healthcare • Tucker, GA

10h • Onsite

About The Position

Acts as a first point of contact within the Scheduling Department for new and reoccurring patients and physician offices scheduling various outpatient/inpatient appointments across Emory Healthcare. Answer inbound calls in high volume call center environment. Greets callers in an enthusiastic manner providing exceptional customer service and positive attitude at all times. Enters all patient demographic, medical and financial information accurately into Epic scheduling system. Maintain basic understanding of insurance, pre-certification and referrals. Performs scheduling functions in accordance with policies and procedures. Responsible for the scheduling, rescheduling and cancellation of all outpatient and procedures These services include but not limited to: radiology, laboratory, cardiopulmonary, sleep center, rehab services, outpatient services, and dietitian services. Maintains a good working relationships with physician offices and fellow colleagues within the hospital.

Requirements

• Minimum 6 months of medical office experience, scheduling environment or call center required.
• Strong computer, writing, and customer service skills are essential.
• Applicants must maintain quality scores requirements and adhere to scheduling guidelines.
• Candidates must actively participate in ongoing training and cross-training to enhance skills and knowledge relevant to the role, ensuring patient satisfaction.

Nice To Haves

• AS/BS degree in Business Administration, Healthcare or medical office experience, scheduling environment or call center is preferred.
• Preferred scheduling knowledge in various specialties including mammography and bone density.
• Previous experience in imaging scheduling, including but not limited to ultrasound, general diagnostic, and MRI, is preferred.
• Experience in registration aspects is also preferred, along with the ability to navigate multiple applications effectively.

Responsibilities

• Acts as a first point of contact within the Scheduling Department for new and reoccurring patients and physician offices scheduling various outpatient/inpatient appointments across Emory Healthcare.
• Answer inbound calls in high volume call center environment.
• Greets callers in an enthusiastic manner providing exceptional customer service and positive attitude at all times.
• Enters all patient demographic, medical and financial information accurately into Epic scheduling system.
• Maintain basic understanding of insurance, pre-certification and referrals.
• Performs scheduling functions in accordance with policies and procedures.
• Responsible for the scheduling, rescheduling and cancellation of all outpatient and procedures These services include but not limited to: radiology, laboratory, cardiopulmonary, sleep center, rehab services, outpatient services, and dietitian services.
• Maintains a good working relationships with physician offices and fellow colleagues within the hospital.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees