Patient Engagement Specialist
About The Position
Our company operates residential treatment programs for individuals with substance use disorder, aiming not merely to restore sobriety but to transform patients' lives. We believe treatment should be local, individualized, holistic, and relational. We are growing rapidly and seeking individuals to grow with us. The Patient Engagement Specialist (PES) serves as the primary staff point of contact for patients in early recovery, playing a crucial role in creating a safe, structured, and supportive treatment environment. This role involves leading non-clinical group activities, monitoring patient movement, resolving interpersonal conflicts, and supporting daily operations. Ideal candidates are calm under pressure, value structure and consistency, and are deeply committed to supporting recovery.
Requirements
- High School Diploma, GED, or equivalent experience
- Valid, unrestricted driver's license with a clean record
- Demonstrated ability to remain calm and professional in high-stress or crisis situations
- Ability to de-escalate interpersonal conflict and set consistent boundaries
- Physically able to intervene in emergency situations, including lifting or running if necessary
- Strong interpersonal skills with the ability to gain patient trust and foster respect
- Passion for recovery and commitment to a drug-free lifestyle
- Authorization to work in the United States required
Nice To Haves
- Minimum 1 year of experience working with behavioral health or substance use populations strongly preferred
- Valid, unrestricted driver's license with a clean record (minimum 3 years preferred)
- Crisis intervention training strongly preferred
Responsibilities
- Serve as a primary point of daily support and accountability for patients in treatment
- Monitor patient movement and enforce program rules and safety standards
- Lead non-therapy enrichment activities including light fitness, guided meditation, and peer-led discussion groups
- Facilitate or supervise trips to off-campus 12-step meetings and community events
- Support and monitor communal areas, including the courtyard and meal rooms
- Mediate and de-escalate patient conflicts using calm, professional communication
- Assist with minor cleaning duties and promote a respectful, orderly facility environment
- Drive patients to meetings or events as needed (in the absence of a designated driver)
- Document observations and communicate with clinical or leadership staff as needed
- Model professionalism, accountability, and emotional composure at all times
- Participate in team meetings, training, and ongoing development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
