Patient Engagement Specialist

Freeman Health System

1d • Onsite

About The Position

The Patient Engagement Specialist supports patient experience, patient engagement, and service excellence initiatives throughout the organization. Under the direction of the Patient Engagement Manager, this role works collaboratively with patients, families, clinical teams, and leadership to improve communication, patient satisfaction, service recovery, and overall patient-centered care delivery. The Patient Engagement Specialist assists with purposeful rounding, patient follow-up, survey coordination, resource connection, and education initiatives while promoting a positive and supportive healthcare environment.

Requirements

• Associate degree preferred in healthcare, communications, business, social services, or related field; OR minimum of two (2) years of healthcare, patient experience, customer service, or patient engagement experience required.
• Strong communication, interpersonal, and customer service skills.
• Ability to work collaboratively with clinical and non-clinical staff.
• Ability to effectively manage sensitive situations with professionalism and compassion.
• Basic computer and data entry skills required.

Nice To Haves

• Current understanding of patient care delivery, leadership, patient safety, and quality and process improvement.
• Knowledge of patient experience surveys (including CMS-mandated CAHPS surveys) and use of the results to drive improvement is preferred.
• Proficiency in Microsoft Office suite, particularly Word and Excel, a plus.
• Experience with patient satisfaction initiatives, service recovery, or healthcare operations preferred.

Responsibilities

• Supports patient experience, patient engagement, and service excellence initiatives.
• Works collaboratively with patients, families, clinical teams, and leadership to improve communication, patient satisfaction, service recovery, and overall patient-centered care delivery.
• Assists with purposeful rounding, patient follow-up, survey coordination, resource connection, and education initiatives.
• Promotes a positive and supportive healthcare environment.

Benefits

• Health, vision, dental insurance
• Retirement with employer match
• Wellness program with discounts to Health Insurance or Cash Bonus with Participation
• Milestone payments with longevity of employment
• Paid Time Off (PTO) or Flex time off (FTO)
• Extended Sick pay
• Learning Center designated only for Freeman Family members
• Payroll deduction at different locations such as The Daily Grind, Freeman Gift Shop, Cafeteria, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree