Patient Engagement Manager

Human Resources•Aurora, CO

2d•Onsite

About The Position

The Patient Engagement Manager monitors & provides accountability to the patient engagement specialists and the patients in treatment embarking on their road to recovery. This individual is the main staff point of contact for all patient engagement specialists, including intake PES and patients, carrying out activities ranging from light fitness classes to daily lectures on topics pertinent to recovery; monitors patients regularly, resolving conflicts and responding to critical situations and interacts regularly with other clinical staff to aid in the recovery process and daily cleaning of building. This position ensures that Intake PES are helping patients feel safe and supported during intake and admission.

Requirements

Bachelor's degree in Business, Healthcare Administration, Human Resources, Behavioral Health, or a related field preferred, with a minimum of 1 years of supervisory or leadership experience; or Associate's degree with 2 plus years of supervisory or leadership experience; or High school diploma or GED plus 5 plus years of progressive leadership or supervisory experience; or Current Spring Grove Recovery employee with a minimum of 1 year of successful service and a recommendation from a Regional Vice President may be considered, even if they do not meet the education requirements.
2-year prior experience working with Substance Abuse populations strongly preferred
Crisis Intervention Training strongly preferred
Personal interest or experience in fitness preferred
Personal passion or interest in substance abuse issues strongly preferred
Must be committed to drug-free lifestyle and responsible alcohol use
Leaders in active recovery must possess a minimum of 2 years of sobriety
Competent with Microsoft Office Suite
Must be able to break up physical altercations between patients.

Responsibilities

Embody the company's values and mission statement
Supervise all Patient Engagement Specialists, including Intake PES
Host and schedules interviews for patient engagement specialists and Intake PES
Provide training for all new patient engagement specialists
Provide training to Intake PES on all intake/admissions activities
Provide daily work schedules for all patient engagement specialists and Intake PES
Monitor productivity of patient engagement specialists
Monitor admissions & intake activities and processes
Ensure all Patient Engagement Specialists and Intake PES are covered
Track patient engagement process and provides feedback and guidance
Provide feedback and guidance for Intake PES
Ensure Patient Engagement Specialists and Intake PES properly document
Host monthly staff meetings for all Patient Engagement Specialists/Intake PES
Enforce and inform policies and procedures
Schedule transportation for patients
Provide time management supervision for all patient engagement specialists and intake patient engagement specialists.
Ensure Patient Engagement Specialists are monitoring meals in dining room, including enforcement of portion control and putting aside plates for those not feeling well enough to physically attend meals.
Ensure Patient Engagement Specialists are leading patients in light daily fitness classes
Ensure Patient Engagement Specialists are leading enrichment activities including guided meditation, community building and free time
Ensure Patient Engagement Specialists are attending & monitoring enrichment activities with outside vendors
Ensure Patient Engagement Specialists are facilitating any non-therapy group as assigned by daily program schedule
Ensure Patient Engagement Specialists are monitoring patient movement and maintain presence in all patient areas
Lead community meetings to discuss various aspects of treatment & to resolve potential conflicts between patients
Ensure Patient Engagement Specialists are specializing in one-on-one patient engagement and retention tactics
Ensure Patient Engagement Specialists are attending & supervising trips to off-campus 12-step recovery meetings as assigned by meeting schedule
Ensure patient engagement specialists are monitoring patients at all times, diffuses conflicts, ensures patient compliance with treatment protocol, and involves other clinical staff as necessary
Ensure Patient Engagement Specialists are performing daily facility cleaning duties as directed by daily cleaning checklists
Ensure Intake PES are greeting new patients with care and professionalism, ensuring all intake forms, identification, and documentation are completed thoroughly, maintaining HIPAA compliance and confidentiality protocols
Ensure Intake PES are escorting patients through each step of the intake process and ensuring all personal belongings are logged appropriately
Perform all other tasks as assigned by supervisor
Work as a highly dependable, independent member of the treatment team
Be a committed team player willing to learn new skill sets