Patient Engagement - Floater

ExperCare Urgent Care & Occupational Medicine•Richmond Hill, GA

9d•Hybrid

About The Position

ExperCARE is seeking a reliable, customer-focused Patient Engagement Coordinator (Medical Receptionist) to join their team as a Full-Time Floater. The primary clinic will be Richmond Hill, but this position is a Georgia Market Floater role requiring coverage at all Georgia clinic locations on an as-needed basis. This includes Richmond Hill, Hinesville, Pooler, Savannah (Mall Boulevard and Downtown), Statesboro, and Rincon. Travel between clinics is a regular expectation based on business and staffing needs. The ideal candidate is organized, adaptable, committed to delivering an exceptional patient experience, a strong communicator, enjoys multitasking, and thrives in a fast-paced healthcare environment.

Requirements

Excellent customer service and communication skills.
Strong organizational and multitasking abilities.
Ability to work in a fast-paced environment.
Flexible availability, including evenings and weekends.
CPR certification (or willingness to obtain).
Ability to pass a background check.
Reliable transportation and willingness to travel between clinic locations.

Nice To Haves

Knowledge of Occupational Medicine is a plus.

Responsibilities

Greet patients and visitors in a professional, friendly, and welcoming manner.
Complete patient registration and accurately verify insurance information.
Answer and manage multiple phone lines efficiently and professionally.
Collect payments and process transactions accurately.
Schedule follow-up appointments and coordinate patient referrals.
Fax, scan, and maintain medical records as needed.
Keep the front office and waiting area clean, organized, and welcoming.
Support clinic operations and assist team members to ensure efficient patient flow.
Float between designated Georgia clinic locations as needed to provide staffing support.