Patient Engagement Specialist
HLH Holdings LLC dba Highlight Health•Philadelphia, PA
•$0 - $60,000•Onsite
About The Position
Highlight Health reviews high-dollar healthcare claims and works directly with patients to connect them to financial assistance programs they qualify for, making care more affordable and accessible. As the Patient Engagement Specialist, you will be the primary point of contact for patients, helping them navigate these programs to improve their access to care and the cost-effectiveness of the care they receive.
Requirements
- Excellent verbal and written communication skills
- Strong time management and organizational skills
- Calm, professional phone presence
- Proficient with Microsoft applications (Outlook, Word, Excel)
- Comfortable learning and using additional software applications
- Able to work independently and as part of a team in a fast-paced environment, managing multiple projects to completion
- High integrity in handling sensitive patient information
Nice To Haves
- Bachelor's degree
- One to two years of experience in healthcare, insurance, or medical billing
- Bilingual, able to read, write, and speak Spanish proficiently
- A genuine desire to learn the healthcare industry and how to help
- Confidence matched with empathy across a wide range of conversations
- A go-getter's bias toward action
- Strong work ethic
- Enjoyment in working with and helping people
- Curiosity and adaptability
- Focus and organization under a varied caseload
Responsibilities
- Reach patients by phone, often across multiple attempts, to gather the information and documentation needed to review and reprice their claims.
- Communicate with members, vendor partners, healthcare providers, and facilities.
- Provide accurate information to patients and to the claims analysis team.
- Problem-solve member issues on the phone, matching confidence with empathy.
- Manage and track a caseload that spans several task types at once.
- Document case activity and keep detailed notes in the claims system.
- Use technology to research, manage, and move cases forward.
- Ensure and maintain HIPAA compliance across all patient engagement.
- Collaborate with the claims analysis team and coworkers.
- Help build more efficient workflows and share input on ways to improve processes.
- Enhance care and cost data resources.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
