Patient Engagement Coordinator - Part Time

Pacific Health Group • Cross Lanes, WV

1d • $22 - $25 • Remote

About The Position

We are seeking a dynamic, strategic, and community-minded Lead Patient Engagement Coordinator to guide our Behavioral Health Department’s patient access, provider administrative support, and community outreach efforts. This dual-purpose lead role bridges clinical administration with proactive community integration, ensuring low-barrier access to mental health and substance use services. In addition to overseeing behavioral health intake and outreach strategy, you will act as an administrative subject matter expert—owning provider credentialing workflows, managing behavioral health payer contracting maintenance, mentoring team members, and optimizing operational processes to improve patient access and maintain departmental compliance.

Requirements

• High School Diploma or GED required
• Minimum 4+ years of administrative or coordination experience in a behavioral health, mental health, or human services setting.
• 1–2 years of direct experience with behavioral health provider credentialing, payer portal attestations, or health plan paneling.
• Prior experience in a senior, lead, or supervisory role (or demonstrated experience training and mentoring peers).
• Familiarity with behavioral health intake processes, CPT Code basics, and mental health payer requirements.
• Hands-on experience with CAQH ProView, NPPES (NPI), PECOS, and commercial/Medicaid payer enrollment platforms.
• Mastery of HIPAA guidelines.
• Advanced proficiency with Electronic Health Record (EHR) systems tailored for behavioral health, practice management tools, Microsoft Office, and Google Workspace.
• Exceptional interpersonal skills, active listening, dynamic presentation capability, and crisis de-escalation techniques.
• Employment is contingent upon the successful completion of a background check.

Nice To Haves

• Associate or Bachelor’s degree in Psychology, Social Work, Healthcare Administration, or a related field preferred.
• Bilingual (English/Spanish) strongly preferred.

Responsibilities

• Manage the full credentialing and re-credentialing lifecycle for behavioral health providers (LCSWs, LMFTs, PsyDs, Psychiatrists, PMHNPs), tracking primary source verification, state licensing boards, and CAQH profiles.
• Act as the liaison with commercial insurance, Managed Care Organizations (MCOs), and Medicaid/Medicare networks to panel behavioral health providers; track enrollment statuses to minimize billing delays for therapy and psychiatric services.
• Perform routine attestation updates across payer portals (CAQH, Availity, NPPES, state databases) to ensure accurate directory listings and maintain network adequacy standards.
• Maintain internal rosters tracking provider panel status (open/closed to new patients, insurance accepted, age group specializations) to direct front-desk routing accurately.
• Serve as the first point of contact for Patient Engagement Coordinators; provide daily operational support, troubleshoot schedule density, and ensure smooth front-desk/intake operations.
• Onboard new administrative staff on behavioral health EHR systems, intake workflows, HIPAA privacy standards, and de-escalation protocols.
• Evaluate patient intake and scheduling workflows to reduce wait times for initial assessments and improve overall appointment show rates.
• Oversee complex inbound/outbound calls using a trauma-informed, compassionate approach; conduct preliminary screenings for mental health services and route emergent/crisis cases per department protocols.
• Ensure accurate pre-admission data collection, including referral sources, clinical history, insurance eligibility, and behavioral health benefit verification (e.g., prior authorizations, session limits).
• Handle patient feedback and resolve barriers to care with high empathy and de-escalation expertise.
• Lead the strategy, scheduling, and execution for community mental health events, stigma-reduction campaigns, and wellness fairs.
• Establish relationships with local community partners, crisis centers, schools, social service agencies, and hospitals to build sustainable referral pathways.
• Track outreach metrics, conversion rates from community events to completed intakes, and departmental growth indicators.

Benefits

• Paid Time Off (PTO)
• 12 Paid Holidays per year, including your birthday and one floating holiday after 1 year of employment
• 4 Paid Volunteer Hours per Month to support causes you care about
• Bereavement Leave, including Fur Baby Bereavement
• 90% Employer-paid Employee-Only Medical Benefits
• Dental and Vision Insurance
• FSA | Dependent Care Account
• 401(k) with Company Match
• Monthly Stipend
• Short-Term & Long-Term Disability | AD&D
• Employee Assistance Program (EAP)
• Employee Discounts via Great Work Perks and Perks at Work
• Quarterly In-Person Events
• Opportunities for professional development and internal growth

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED