Patient Engagement Coordinator - Part Time

Pacific Health Group•Cross Lanes, WV

15h•$22 - $25•Remote

About The Position

We are seeking a dynamic, strategic, and community-minded Lead Patient Engagement Coordinator to guide our patient operations and community outreach efforts. This dual-purpose lead role bridges administrative clinic excellence with proactive community expansion. In addition to managing complex patient navigation, insurance verification, and provider support, you will act as a subject matter expert—mentoring team members, optimizing workflow processes, and designing high-impact outreach initiatives to drive departmental growth. The ideal candidate is an empathetic, highly organized leader energized by empowering a team, streamlining operations, and connecting diverse populations to accessible healthcare.

Requirements

High school diploma or GED required.
Fluent in written and spoken English
At least 2 years office experience
Excellent organizational skills and attention to detail.
Ability to maintain confidential records.
Exceptional verbal and written communications skills.
Computer skills and proficiency in office suites (Microsoft Office and Google), Spreadsheets (Excel, Google Spreadsheets), operating system (Windows), communication and collaboration (Gmail).
Strong analytical thinking and ability to handle multiple tasks concurrently.
Excellent customer service with patients & co-workers
Employment is contingent upon the successful completion of a background check.

Nice To Haves

Bilingual in Spanish preferable

Responsibilities

Responsible for answering, returning, and scheduling client calls promptly and professionally.
Implement a screening and triage process to assist potential patients in determining the necessary services.
Complete all data entry for pre-admission including identifying information, the reason for referral, relevant history, and insurance information.
Verify patient health insurance eligibility, benefits, and pre-authorizations accurately prior to appointments.
Utilize the ability to add, update, and edit scheduling services to maximize clinic efficiency.
Identify emergent or complex cases and seek clinical review, as needed, prior to finalizing the patient's appointment.
Maintain a positive working relationship with managerial, administrative, and clinical staff to assure efficiency in the day-to-day responsibilities.
Work closely with healthcare providers to monitor patient attendance, troubleshoot barriers to care, and ensure a seamless patient experience.
Maintain confidentiality of all clinical and administrative information consistent with company policy and HIPAA guidelines.
Represent the organization in local communities to raise awareness of our services and connect individuals to care.
Plan, coordinate, and staff community health fairs, cultural events, and tabling opportunities.
Performs other duties as assigned to support the growth and needs of the department.

Benefits

Paid Time Off (PTO)
12 Paid Holidays per year, including your birthday and one floating holiday after 1 year of employment
4 Paid Volunteer Hours per Month to support causes you care about
Bereavement Leave, including Fur Baby Bereavement
90% Employer-paid Employee-Only Medical Benefits
Dental and Vision Insurance
FSA | Dependent Care Account
401(k) with Company Match
Monthly Stipend
Short-Term & Long-Term Disability | AD&D
Employee Assistance Program (EAP)
Employee Discounts via Great Work Perks and Perks at Work
Quarterly In-Person Events
Opportunities for professional development and internal growth