About The Position

Patient Dining Associates work on assigned units in a healthcare facility, providing services that include helping patients make menu selections and assembling, delivering, and picking up meal trays. They are part of the caregiving team and support patient safety and satisfaction by ensuring meals are accurate and delivered at the right time and temperature. The role involves coordinating with nursing, caregivers, culinary staff, and dietitians to support patients’ nutritional requirements and restrictions, accommodate allergies and preferences, and address concerns. Associates follow applicable regulatory, confidentiality, food safety, infection control, and sanitation requirements, and complete reports according to Morrison Healthcare policies and procedures.

Requirements

  • Ability to read, write, and interpret documents in English.
  • Basic computer and mathematical skills.
  • Ability to occasionally lift or move up to 100 pounds and maneuver and push food delivery carts.

Nice To Haves

  • Prior customer service experience.

Responsibilities

  • Help patients understand menu selections and work with nursing to ensure orders comply with nutritional requirements or restrictions.
  • Work with caregivers and the culinary team to determine menu alternatives for patients with food allergies or sensitivities, cultural, ethnic, or religious preferences, or requests for additional selections.
  • Manage tray tickets and assemble meals according to each patient’s selections accurately and on time; retrieve trays from patient rooms at assigned times.
  • Comply with regulatory agency standards, including federal, state, and JCAHO requirements, and follow facility confidentiality and patient rights policies under HIPAA.
  • Follow HACCP guidelines when handling food, cleaning work stations, and breaking down the patient tray line.
  • Follow facility and department infection control policies and procedures.
  • Assist dietitians, including helping monitor patients who cannot eat by mouth, are on liquid diets, or have a specific calorie count to manage.
  • Communicate patient problems or concerns to appropriate personnel promptly, following department procedures.
  • Complete daily, weekly, or monthly reports as outlined in Morrison Healthcare policies and procedures.
  • Comply with federal, state, and local health and sanitation regulations and department sanitation procedures.
  • Perform other assigned duties.

Benefits

  • Retirement Plan
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Voluntary Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
  • Full-time positions also offer Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, and Flexible Spending Accounts (FSAs).
  • Associates may be eligible for paid and/or unpaid time off in accordance with applicable federal, state, and local laws.
  • Shift differential for weekend shifts.
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