Patient Counselor
About The Position
NVISION® Eye Centers is one of the largest ophthalmology providers in the U.S., with over ninety centers across six states including California, Nevada, Oregon, Arizona, Texas, and Utah. An innovative leader in ophthalmology, we are dedicated to providing the best patient experience through the use of the latest technology and treatment by the most talented and experienced surgeons in the industry. With more than 3,000 eye doctors referring their patients and trusting their own eyes to NVISION surgeons, NVISION Eye Centers is the Eye Doctors' #1 Choice®. This Patient Counselor is primarily responsible for educating Opthalmology patients and selling company services. This position will work with the patient from the time the patient enters the center and conduct follow up calls to ensure patients have an amazing experience.
Requirements
- 2+ years experience in patient counseling and/or sales, preferably in an Opthalmology or surgical practice
- High School Diploma or equivalent
- Ability to deliver an exceptional patient experience
Nice To Haves
- Experience with Opthalmology/Optometric testing modalities, preferred
Responsibilities
- Obtain surgical authorizations in an efficient and timely manner.
- Provide patients with generic preoperative information.
- Provides patients with accurate information pertaining to their procedure
- Answers all surgery related incoming calls.
- Serve as a liaison between patient and medical staff.
- Schedules appointments for surgery for all physicians at the clinic in accordance
- Cancels/reschedules appointments according to physician schedule changes.
- Obtains and enters all surgical authorizations and correspondence relating to referrals in all related programs.
- Prepares surgical charts and verifies that all surgery forms, consents and documentation have been signed and filed in chart.
- Maintains office surgery scheduling program containing all pertinent surgery information.
- Arranges for patients to have financial counseling as needed.
- Must check patients in surgery schedule for the physician.
- Maintains the privacy of all patient protected health information and complies with HIPAA.
- Maintains surgeon’s surgery schedule.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
