Patient Coordinator at Warren Orthodontics

Warren Orthodontics•Springville, UT

3d•Onsite

About The Position

Warren Orthodontics is a top-rated orthodontic office in Springville, Utah, with a mission to be the best part of their patients' day by creating beautiful smiles and lasting relationships through excellent service, state-of-the-art orthodontic treatment, and beautiful results.

Requirements

Bilingual English/Spanish speaker REQUIRED.
Reception background.
Team members are expected to uphold the culture outlined in the SDB Handbook, with a focus on our core values and any additional responsibilities as defined.

Nice To Haves

Dental or orthodontic experience a plus.
We are willing to train the right person even without experience!

Responsibilities

Greet all patients upon their arrival and ensure their needs are exceeded.
Monitor the arrival of patients.
Schedule all appointments.
Stabilize the production by scheduling the Ideal Day.
Facilitate the production and scheduling portion of the morning meeting by identifying open time in the schedule for various appointment types.
Update addresses, telephone numbers and insurance information as the patients arrive.
Oversee the schedule during the day to ensure that it runs smoothly.
Adjust the schedule as necessary.
Complete a telephone slip for each new patient and forward documents to them.
Monitor and track new patient phone calls and document referral sources and pertinent information.
Oversee and train all appropriate staff members on the scheduling program/software.
Perform other tasks as assigned by the office manager and doctor.
Interpret phone calls, new patient visits, billing inquiries, etc. for Spanish speaking patients.