Patient Coordinator

Akumin•Siler City, NC

About The Position

Akumin is hiring a full-time Patient Coordinator for its mobile unit at UNC Chatham Hospital. The role performs customer service and patient care tasks to support a positive patient experience, prepares and organizes documentation and patient records, and helps patients understand what to expect during and after appointments. Responsibilities may include greeting and registering patients, managing calls, collecting patient payments, verifying insurance and authorizations, assisting patients before and after procedures, preparing the mobile unit and work area, maintaining supplies, and documenting patient visits. The Patient Coordinator performs all duties in accordance with HIPAA regulations and may travel locally or work at several locations.

Requirements

High school diploma or equivalent experience.
For mobile radiology and oncology, CPR certification must be obtained prior to hire.
A valid state driver's license is required, as applicable.
Ability to work at several locations.
Strong customer service skills.
Organizational and multitasking skills.
Basic knowledge of computer applications and programs.
Local travel may be required to support multiple sites.

Nice To Haves

Six months of customer service or related experience and/or training.
Knowledge of medical terminology.
Bilingual in Spanish.
For fixed radiology, CPR certification is a plus.

Responsibilities

Greet and assist patients, customers, and visitors in person and over the phone.
Register patients in various systems and answer phone calls professionally and courteously.
Collect time-of-service patient responsibility payments, as needed.
Verify insurance coverage and obtain prior authorization, as needed.
Perform preliminary patient screening before procedures, which may include collecting medical history.
Transport patients to and from exam rooms and assist with transfers on and off exam tables, as needed.
Provide preliminary and post-procedure instructions to patients.
Assist in preparing the mobile unit for transport, as needed.
Maintain a clean, organized, and properly stocked work area; order supplies as needed.
Ensure patient records are accurate and prepare medical records for physicians, patients, and customers, as needed.
Schedule appointments and obtain insurance verification and/or authorization, as needed.
Document patient visits accurately in electronic systems and on written documents.
Assist clinical staff with documentation and delivery of images to patients, physicians, or contracted customers.
Perform all duties within HIPAA regulations.
Perform other duties as assigned.