PATIENT COORDINATOR, School of Dental Medicine, Clinical Affairs
Boston University•Boston, MA
•Onsite
About The Position
The Patient Coordinator administers the daily desk operations to ensure excellent customer service and front-end operations in the Specialty clinics for both patients and students while meeting educational and fiscal goals. This position strives to make each phase of treatment a very positive experience for all patients from the initial phone call on through the delivery of care to completion.
Requirements
- Excellent customer service skills.
- Proficiency in managing daily desk operations.
- Ability to ensure excellent front-end operations in specialty clinics.
- Skill in making each phase of treatment a positive experience for patients.
- Ability to answer incoming calls and direct them appropriately.
- Capability to check messages and return calls.
- Skill in greeting scheduled patients, checking them in, and notifying doctors.
- Ability to actively listen to patient complaints, provide feedback, and recommend solutions.
- Willingness to reach out to supervisors to resolve issues.
- Proficiency in scheduling appointments and ensuring continuity of care.
- Ability to assist patients with coordination of department referrals.
- Skill in answering treatment, billing, and benefit questions.
- Capability to triage emergency patients.
- Ability to provide support to students with patient care management issues.
- Understanding of and adherence to established business practices, policies, and procedures.
Responsibilities
- Answer all incoming calls and direct as needed.
- Check messages and return calls.
- Greet all scheduled patients, checking them in as arrivals and notifying their doctors.
- Actively listens in the details of a patient complaint, provides feedback, recommends solutions, and reaches out to supervisors in an effort to resolve issues as needed.
- Scheduling appointments ensuring continuity of care.
- Assisting patients with coordination of department referrals.
- Answering treatment/billing/benefit questions.
- Triage emergency patients.
- Provides support to each student with their patient care management issues allowing them to devote their time to the delivery of patient care.
- Responsible to carry out the established business practices and policies and procedures set forth by the Henry M. Goldman School of Dental Medicine.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
