Patient Coordinator, Group Practice, Office of Clinical Affairs

Boston University • Boston, MA

12h

About The Position

The Patient Coordinator supports the Dental Health Centers by providing customer service to patients seeking dental services and dental residents. The role greets and checks in patients, handles emergency intake, directs patient concerns to the appropriate supervisor, and supports providers with daily visit preparation and appointment coordination. The coordinator also works with the insurance office to verify coverage information, calculate patient co-payments, and assist providers with treatment plan estimates.

Requirements

• High school diploma required.
• 1–3 years of experience required.

Responsibilities

• Greet customers and check in patients while maintaining a courteous, professional demeanor.
• Handle emergency intake and direct patient concerns to the appropriate supervisor.
• Prepare visit sheets and patient charts for providers each day.
• Contact patients to make appointments.
• Maintain the clinical schedule by entering appointments, registering new patients, updating patient information, and coordinating patient appointments with other appointments.
• Work with the insurance office to verify insurance information.
• Calculate patient co-payments based on insurance coverage.
• Assist providers with treatment plan estimates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED