Patient Coordinator, Center for Surgical Health
About The Position
The Patient Coordinator (PC) for the Center for Surgical Health (CSH) plays a central role in the delivery of surgical support services for patients by coordinating day-to-day activities of the program, supporting operational workflows and ensuring patients receive timely, compassionate, and equitable access to surgical care. CSH is a surgical support and education program developed to connect patients with access to Penn Medicine Attending Surgeons and engage students and employees in the practice of surgery. This position will support coordination of patients in the program from referral to intake and through connection with primary care. The PC will screen patients for program eligibility, enroll patients, collect and store patient information and related documentation. PC will assist with organization of program volunteer Personal Patient Navigator (PPN) trainings, onboarding, and will proactively support PPN-patient dyads with progress during the perioperative continuum.
Requirements
- Bachelor of Science and 1 to 2 years of experience or equivalent combination of education and experience is required.
- Extremely organized, detail oriented.
- Experience working in public health, health care, and/or social work.
- Interest in higher education.
- Passionate about the CSH mission, program activities and developing connections within the Philadelphia community to improve surgical health.
Responsibilities
- Screen patients for program eligibility, enroll patients, collect and store patient information and related documentation.
- Assist with organization of program volunteer Personal Patient Navigator (PPN) trainings, onboarding, and will proactively support PPN-patient dyads with progress during the perioperative continuum.
- Patient intake and enrollment (i.e., screening patients, explaining CSH services to patients and their families, confirming eligibility for program services, tracking patient progress).
- Recruiting volunteer PPNs through marketing events and supporting volunteers with navigation steps.
- Inputting data into CSH Salesforce.
- Responding to operational queries in a timely manner.
- Regularly reporting progress to managers and upon request.
- Organizing, maintaining, and assuring accuracy of all patient documentation.
Benefits
- Excellent healthcare benefits
- Tuition benefits for employees and their families
- Generous retirement benefits
- Wide variety of professional development opportunities
- Supportive work and family benefits
- Wealth of health and wellness programs and resources
- Comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits
- Flexible spending accounts
- Tuition assistance for employees, spouses, and dependent children
- Generous retirement plans (Basic, Matching, and Supplemental)
- Substantial amount of time away from work
- Long-Term Care Insurance
- Wellness and Work-life Resources
- Professional and Personal Development resources
- Access to a wide range of University resources as well as cultural and recreational activities
- Discounts and Special Services
- Flexible Work Hours
- Penn Home Ownership Services
- Adoption Assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
