Part-time Bilingual Patient Coordinator

Benevis•Dalton, GA

11d•Onsite

About The Position

Franklin Dental and Braces - Dalton is seeking a Part-time Bilingual Patient Coordinator for 24 hours per week. The company, Benevis, aims to make the world a happier place by providing quality, affordable dental care and creating over a million smiles a year. With over 2,000 employees nationwide, Benevis is united in its mission to create happy, healthy smiles in a fun, compassionate environment. The Patient Coordinator will support this mission by providing excellent dental care in the community, helping to create more smiles and memorable experiences. The role involves community outreach, participating in local events, promoting a positive image, and engaging with a patient base that is 70% or more children.

Requirements

Graduation from a senior high school or GED equivalent.
Bilingual Spanish - Required.

Nice To Haves

Office experience in a dentist's or physician's office.
Experience with children's dentistry.

Responsibilities

Providing quality customer service to patients and parents at check-in and check-out.
Verifying patient insurance eligibility and service limits.
Delivering quality and compassionate care to every patient.
Greeting parents and patients when they enter or leave the office.
Ensuring parents who are waiting are kept informed of the progress of their appointment or child.
Maintaining a clean and tidy waiting area and front desk area.
Verifying patient insurance eligibility prior to appointment and ensuring information is correct in the patient's Boomerang file.
Ensuring service limits are recorded and communicated with the clinical team prior to treating the patient.
Ensuring all patient files are ready (pull file, update patient record, verify insurance and service limits) before the patient's appointment.
Coordinating with Clinical Team Leader and Doctors to provide the opportunity for same day care to patients.
Assisting with meeting office financial targets by ensuring the hygiene and operative schedules are full.
Scheduling follow-up operatory and six month recall appointments for patients.
Answering incoming calls and directing the caller to the proper person, taking messages when necessary.
Making outbound calls to confirm patients, to reschedule patients that do not make their appointment, and to call patients that have treatment that needs to be completed.
Ensuring all patient records are re-filed at the end of the day.
Performing to the highest integrity by adhering to all government regulations, company standards, and company compliance programs.
Verifying, informing, and collecting any out of pocket balances from patients, prior to patients being treated by the clinical team.
Other duties as assigned.