Bilingual Patient Coordinator

Benevis•Macon, GA

8h•Onsite

About The Position

Franklin Dental and Braces - Macon is seeking a Patient Coordinator to join their team. This role supports the mission of providing excellent dental care in the community and creating happy, healthy smiles. The company focuses on providing quality, affordable dental care in a fun, compassionate environment and serves a patient base that is 70% or more children. The Patient Coordinator will participate in local community events to promote a positive image and engage in team huddles to foster a positive work environment.

Requirements

Graduation from a senior high school or GED equivalent.

Nice To Haves

Bilingual Spanish
Office experience in a dentist's or physician's office
Experience with children's dentistry

Responsibilities

Provide quality customer service to patients and parents at check-in and check-out.
Verify patient insurance eligibility and service limits.
Deliver quality and compassionate care to every patient.
Greet parents and patients when they enter or leave the office.
Ensure parents who are waiting are kept informed of the progress of their appointment or child.
Maintain a clean and tidy waiting area and front desk area.
Verify patient insurance eligibility prior to appointment and ensure information is correct in the patient's Boomerang file.
Ensure service limits are recorded and communicated with the clinical team prior to treating the patient.
Ensure all patient files are ready (pull file, update patient record, verify insurance and service limits) before the patient's appointment.
Coordinate with Clinical Team Leader and Doctors to provide the opportunity for same day care to patients.
Assist with meeting office financial targets by ensuring the hygiene and operative schedules are full.
Schedule follow-up operatory and six month recall appointments for patients.
Answer incoming calls and direct the caller to the proper person, taking messages when necessary.
Make outbound calls to confirm patients, reschedule no-shows, and follow up on outstanding treatment.
Ensure all patient records are re-filed at the end of the day.
Adhere to all government regulations, company standards, and company compliance programs.
Verify, inform, and collect any out-of-pocket balances from patients prior to treatment.
Other duties as assigned.