Patient Coordinator

Akumin•Sarasota, FL

18h•Onsite

About The Position

Akumin is hiring a Patient Coordinator at its Sarasota facility. The role performs customer service and patient care tasks to support a positive patient experience, prepare and organize documentation and patient records, and help patients understand what to expect during and after appointments. Duties may include greeting and assisting patients, customers, and visitors in person and by phone; registering patients in various systems; collecting time-of-service payments; verifying insurance and obtaining prior authorization; conducting preliminary patient screening; transporting or helping transfer patients; providing preliminary and post-procedure instructions; preparing mobile units for transport; maintaining and stocking the work area; scheduling appointments; preparing medical records; documenting visits; and assisting clinical staff with documentation and image delivery. All duties must be performed in compliance with HIPAA regulations. Other duties may be assigned. The position may involve work at multiple locations and local travel. The COVID-19 vaccination may be a condition of employment. Candidates accepting an offer must successfully complete a pre-employment background check and drug screen.

Requirements

High school diploma or equivalent experience.
For Mobile Radiology and Oncology, CPR certification must be obtained before hire.
A valid state driver's license is required when applicable.
Ability to work at several locations.
Strong customer service skills.
Organizational and multitasking skills.
Basic knowledge of computer applications and programs.
Local travel may be required to support multiple sites.
Successful completion of a pre-employment background check and drug screen is required for candidates accepting an offer.

Nice To Haves

Six months of customer service or related experience and/or training.
Knowledge of medical terminology.
Bilingual Spanish skills.
CPR certification is a plus for Fixed Radiology.

Responsibilities

Greet and assist patients, customers, and visitors in person and over the phone.
Register patients in various systems and answer calls professionally and courteously.
Collect time-of-service patient payments when applicable.
Verify insurance coverage and obtain prior authorization when applicable.
Conduct preliminary patient screening, which may include taking medical history.
Transport patients to and from exam rooms and assist with transfers on and off exam tables when needed.
Provide preliminary and post-procedure instructions to patients.
In mobile settings, assist with preparing the unit for transport.
Maintain a clean and organized work area and order or stock supplies when needed.
Schedule patient appointments and obtain insurance verification or authorization when applicable.
Prepare medical records for physicians, patients, and customers.
Ensure patient records and visit documentation are accurate across electronic systems and written documents.
Assist clinical staff with documentation and delivery of images to patients, physicians, or contracted customers.
Perform duties in accordance with HIPAA regulations.
Perform other duties as assigned.