Patient Coordiantor

Stanton Optical•Gresham, OR

14h•Onsite

About The Position

The Patient Coordinator is an on-site, store-based role at Stanton Optical. As a key first touchpoint, this position provides outstanding service to patients and customers, facilitates sales, and fosters a strong partnership between the retail team and clinical services. The role supports an efficient transition between clinical and retail services and helps deliver an easy, memorable eye-care experience. Stanton Optical is a full-service retail optical provider focused on making quality eyewear and eye care accessible and affordable. Team members support Now Optics’ vision of modernizing the eye-care experience, mission of making eye care easy, and iCARE values: Integrity, Collaboration, Accountability, Respect, and Empowerment.

Requirements

Associate degree or advanced certification beyond a high school diploma, or current enrollment in a comparable program.
At least 2 years of experience delivering outstanding customer service to patients and/or customers.
Ability to communicate effectively with a diverse group of people.
Ability to actively listen, build rapport, and empathize with patients.
Proactive problem-solving skills to address potential patient concerns or rebuttals.
Collaborative approach and ability to build respectful, cordial relationships with teammates and patients.
Results-driven, with the ability to multitask, prioritize, and adapt to changing business needs in a team environment.
Passion for customer satisfaction and a consistently positive demeanor.

Responsibilities

Greet patients and customers, identify their needs, and explain available promotional products and services.
Answer customer inquiries and gather information to facilitate sales.
Build a strong partnership between the retail team and professional services.
Schedule and confirm appointments; enter new-patient history and personal information into the system.
Complete pre-tests and screenings, including obtaining a brief medical history and performing noncontact tonometry, autorefractor testing, visual acuity, color, stereopsis, and Amsler grid tests.
Assist the Management Team with patient complaint resolution, communicate the status of jobs, and help ensure patient expectations are met.
Maintain brand standards, including performing basic housekeeping as needed.
Perform simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite eyeglass delivery.
Ensure customer orders are accurate and delivered on time.
Maintain brand standards in the lab and notify management about equipment malfunctions, incomplete orders, or incorrect lenses.
Track patient delivery commitments, including Now Service and Ready When Promised, to ensure compliance.
Perform other duties as assigned and required.